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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sd defour

October 29, 2024

5  out of  5
rating by sd defour
"I cannot speak highly enough of Morgan's exceptional customer service. When I reached out for rental insurance, I ended the call with both renters and auto insurance, all at a lower cost than what I was previously paying for just auto insurance with Flo and ‘em. I am thrilled to be a part of the State Farm family. Thank you once again, Morgan!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. -Patricia Johnson (State Farm Agent) "
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Katie Schwab

September 1, 2024

5  out of  5
rating by Katie Schwab
"The people at this office are knowledgeable, friendly, timely, and thorough. When they say they are going to do something, they do it! Totally impressed with them."
We responded:
"Katie, you are amazing & thank you for the kind review! We are happy to have you a part of our Agency! -Patricia Johnson (State Farm Agent) "
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Chris Ercolano

July 9, 2024

5  out of  5
rating by Chris Ercolano
"It was super simple working with Morgan and Patricia to set up my auto insurance. We already had them for insuring the house, and they made it really easy to cover my vehicle as well. All of our questions were answered quickly and it was a relaxed, friendly conversation. I highly recommend these folks if you need anything insurance related!"
We responded:
"Chris, thank you for taking the time to leave a positive review about bundling your auto insurance! We're thrilled to hear that you had a great experience and are happy with our service! Thank you for trusting us with your insurance needs! -Patricia Johnson (State Farm Agent) "
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Emma Sargsyan

July 3, 2024

5  out of  5
rating by Emma Sargsyan
"Patricia was very helpful to find the best insurance for us and helped us to cancel our existing policies. I highly recommend state farm, Patricia and Morgan."
We responded:
"Ms. Emma, thank you for taking the time to leave a review! We are delighted to hear that you found our process of starting your new policy & canceling the old one easy. We understand that switching insurance can sometimes be a challenging task, so we have worked hard to ensure a smooth experience for our customers. -Patricia Johnson (State Farm Agent) "
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Tamia Bryant

June 11, 2024

5  out of  5
rating by Tamia Bryant
"Working with Morgan, everything was smooth sailing. He was super sweet, informative, and amazing! Every question I had, he answered and gave very detailed responses (I asked a few, this is my first time getting auto insurance on my own, lol.) Loved the experience and process, glad I made the choice with this team and company."
We responded:
"Tamia, Love to hear it & thank you for trusting us with your insurance needs! Getting insurance set up for the first time can be a little confusing so I’m glad we were able to make this a smooth process for you! Welcome to the family, Neighbor 😊 -Patricia Johnson (State Farm Agent) "
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Charles Gray

March 19, 2024

5  out of  5
rating by Charles Gray
"It’s been very easy to work with Patricia. Dealing with all of my policies and I have been to two different states. Keep up the good work."
We responded:
"Mr. Gray! It has always been a pleasure working with you & we appreciate you for trusting our Agency! Thank you for your review! -Patricia Johnson, State Farm Agent "
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Brooklynn Baker

February 29, 2024

5  out of  5
rating by Brooklynn Baker
"Morgan was super helpful and informative-- he made the process of switching companies seamless! Very happy with the service and State Farm!"
We responded:
"Brookylnn! I’m glad we were able to make this a seamless process for you & thank you so much for your review. Welcome to the family, neighbor! :) -Patricia Johnson, State Farm Agent "
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T W

October 4, 2023

1  out of  5
rating by T W
"Horrible service. Never answers the phone. Short staffed and lack of experience dealing with professional high income customers. Not licensed to assist with all State Farm products."
We responded:
"While we cannot discuss individual accounts on social media platforms, we have completed multiple requests on your behalf & provided multiple options that would resolve all your concerns. With that you have still decided to defame my Agency & staff on a review. Our office will continue to operate fairly & ethically on all customers transactions. Furthermore, we pride ourselves on providing remarkable service at all times & always having an open line of communication for all customers via call, text, email & even an office visit. My team and I are fully licensed in all State Farm products & lines of business. We are also quite adept at handling high net worth customers. Per our last conversation, I wish you the best. -Patricia Johnson (State Farm Agent) "
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Alisyn Smith

September 18, 2023

5  out of  5
rating by Alisyn Smith
"Ms. Patricia Johnson is phenomenal Insurance Agent! She is very knowledgeable and a pleasure to work with. She helps us with all our insurance needs be it our Auto, Life and/or Home policies. Ms. Johnson insures she gets the right answers for all of our questions. She provides prompt and efficient service!"
We responded:
"Mrs. Alisyn, It has been a pleasure assisting you & your family with your insurance needs & we’re glad to have you a part of our Agency! Thank you for rating us 5-stars 😊 Patricia Johnson (State Farm Agent) "
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Leah Marie

September 6, 2023

5  out of  5
rating by Leah Marie
"The service provided was top tier. Patricia and Morgan were both exceptionally detailed over the phone with what I was getting. They made my process seamless with switching over from one company to another. I couldn’t recommend a better duo to help with whatever you need. Thank you!"
We responded:
"Leah! It was a pleasure speaking with you yesterday & your energy was everything :) Glad we were able to make the process a smooth transition for you! Welcome to the State Farm Family!!! -Patricia Johnson (State Farm Agent) "
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Kylan Jones

September 1, 2023

5  out of  5
rating by Kylan Jones
"Morgan was EXTREMELY helpful when helping me get insurance! I called to get a quote he helped me with every step. He answered any questions I had and was extremely accommodating."
We responded:
"Kylan! Welcome to the State Farm Family! Your 5-star review means a lot to us Neighbor :) -Patricia Johnson (State Farm Agent) "
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Apple Snob

August 18, 2023

5  out of  5
rating by Apple Snob
"Patricia and team are proficient and efficient and no matter how small your request is they make it feel as you are their Top priority! I’m Happy to be a client!"
We responded:
"Alvin, You have been such a pleasure to work with! Thank you so much for rating our Agency 5-stars :) -Patricia Johnson (State Farm Agent) "
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Bridget Barlow

August 17, 2023

5  out of  5
rating by Bridget Barlow
"My experience with Morgan was very plesent I would recommend State Farm and Morgan to others"
We responded:
"Bridget! Thank you so much for your review! Welcome to the State Farm Family, Neighbor :) -Patricia Johnson (State Farm Agent) "
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StevenInRVA

August 5, 2023

5  out of  5
rating by StevenInRVA
"Hands down Morgan is the best auto insurance agent I've ever had the pleasure of dealing with! He took the time to explain in detail what I actually needed and was going to purchase. I didn't feel rushed at all, even though the conversation was on the longer side, and I really appreciate that he took the time to explain everything to me. Come to find out I was overpaying on my past auto insurance for years and actually didn't need as much coverage which he helped me with. I don't know any other agent that will tailor what you need to your specific needs based on that and not trying to just make a sale. Thank you for your help and I am glad to be a customer!"
We responded:
"Steven, We are glad to have you a part of our State Farm Family now! Meeting your needs is our number 1 goal! I look forward to our future conversations Neighbor. :) -Patricia Johnson (State Farm Agent) "
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Pastora Astrid Gaskins

June 28, 2023

5  out of  5
rating by Pastora Astrid Gaskins
"In my opinion State Farm has a great well prepared people working for them. One of my favorite is Morgan, he has a wonderful people skills . Morgan than for been a great and hard working guy!!"
We responded:
"Ms. Gaskins, Your review & rating means so much to us! We appreciate you for being a long-term State Farm Customer & we look forward to assisting you with your insurance needs for more years to come. :) -Patricia Johnson (State Farm Agent) "
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Allison Janik

June 22, 2023

5  out of  5
rating by Allison Janik
"Morgan is such a great representative and very patient. He was helpful in making sure a new driver knew exactly what they needed to know through the whole process. I stand by my choice in State Farm and I highly recommend Patricia Johnson's office!"
We responded:
"Allison, Welcome to our Agency & thank you for the 5-star rating! We are so glad that you are a part of our State Farm Family now, Neighbor :) -Patricia Johnson (State Farm Agent) "
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Nya Joy

June 8, 2023

5  out of  5
rating by Nya Joy
"I am a new young driver and Morgan was phenomenal. He walked me through everything and answered all my questions. Customer service was on point."
We responded:
"Nya! I just love reading your review! Thank you for trusting Patricia Johnson State Farm for your auto insurance. :) -Patricia Johnson (State Farm Agent) "
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Tina Barr

May 19, 2023

5  out of  5
rating by Tina Barr
"I'm relocating to Richmond from out-of-state and just spoke with Morgan about transferring all of my policies. Morgan provided top-notch customer service and was thorough with the info provided and how to make the transition smooth. Morgan was simply a pleasure to talk with."
We responded:
"Ms. Barr, Thank you so much for the kind words & 5-star rating. I’m glad Morgan was able to make this an easy process for you! Welcome to Virginia & The Patricia Johnson State Farm Family 😊 -Patricia Johnson (State Farm Agent) "
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Stephone Dixon

May 18, 2023

5  out of  5
rating by Stephone Dixon
"I recently had the pleasure of experiencing exceptional customer service from Patricia Johnson with State Farm. From the moment I reached out to her, she was prompt, courteous, and attentive to my needs. She went above and beyond to ensure that my questions were answered and that I was completely satisfied with their products/services. Overall, I would highly recommend Patricia Johnson with State Farm to anyone looking for auto or home insurance. She went the extra mile to get me the best prices. Thank you Patricia for making my experience with you a truly positive one!"
We responded:
"Stephone, Thank you for your review! I’m glad we were able to get all your policies bundled for a great deal 😊 I look forward to servicing your account! -Patricia Johnson (State Farm Agent) "
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Kimber Hakes

April 26, 2023

5  out of  5
rating by Kimber Hakes
"Patricia is personable, professional and prompt in her dealings with clients. I appreciate her attention to detail and quick response time. Highly recommend!"
We responded:
"Ms. Hakes, Thank you for your 5-star rating 😊 It has been my pleasure to make this a quick & easy process for you. I look forward to assisting your family with their insurance needs! -Patricia Johnson (State Farm Agent) "
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Carmene Greene

April 19, 2023

5  out of  5
rating by Carmene Greene
"My state farm agent was Morgan. He is such an amazing person. His customer service skills are amazing. He is very helpful understanding and goes over and beyond the call of duty. He has so much patience. He listens to you and he works on trying to help you as much as he can with your concerns regarding your policy, he helped us on my property which is condominiums when I first met him in his office he very very hospitality. He listen to what I was looking for and found the best policy that will fit us on the property. He also kept in touch to make sure. We did not have any other questions or concerns.He deserves five plus or more stars"
We responded:
"Ms. Greene, Thank you so much for taking the time to leave us this wonderful review! It has been a pleasure working with you and I am so glad Morgan was able to get your policies in place for your condominiums. Welcome to the State Farm Family!!! 😊 -Patricia Johnson (State Farm Agent) "
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Nelson Morgan

March 8, 2023

5  out of  5
rating by Nelson Morgan
"I spoke with Morgan about my need to protect the items in my home, he was super helpful and even offered additional things that would make sure I am fully covered. I greatly appreciated how knowledgeable and informative he was. Morgan was very friendly ,and very patient with me! He even followed up with to make sure I was 100% satisfied. I am pleased with my choice to switch to State Farm for my insurance needs! Thank you!!"
We responded:
"Nelson, Your kind words & 5-star rating means everything to us! Thank you for trusting us to protect your personal property! Welcome to the State Farm Family Neighbor! -Patricia Johnson (State Farm Agent) "
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Michael Mc Kain

February 11, 2023

5  out of  5
rating by Michael Mc Kain
"Very friendly and very, very professional. TOP SHELF insurance, name brand insurance + unbelievably courteous people. Best prices and more coverage. Do your self a HUGE favor and give this A++ business five minutes and get an insurance quote. I guarantee you will glad you did. I personally saved over $100 a month AND got much better insurance . Should have switched a long time ago. Highly recommend."
We responded:
"Michael! Thank you so much for your review! We are glad to have you apart of the State Farm Family now. It’s always a plus when you can get more coverage & save money at the same time 😊 I look forward to taking care of your insurance needs! -Patricia Johnson (State Farm Agent) "
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Morgan Lukhard

January 13, 2023

5  out of  5
rating by Morgan Lukhard
"Patricia helped me so much today! Answering all my questions and making sure she explained everything to me before moving forward."
We responded:
"Morgan! It’s my pleasure! Glad we were able to get your policies locked in for you & thank you so much for the 5-star review! Welcome to the State Farm Family!!! -Patricia Johnson – State Farm Agent "
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Thomas McConnel

December 27, 2022

5  out of  5
rating by Thomas McConnel
"I recently switched and bundled all my policies to State Farm, and chose to do so through this office due to the good reviews and proximity to our new home. Everyone I have dealt with at various insurance companies while shopping around was nice, but I was blown away by the level of customer care here. Morgan way courteous and friendly during every step of the process, easily accommodating any requests. Without me having to ask, he even offered to and orchestrated 3 way calls with my previous insurance providers, dealing with all the automated prompts for me and only looping me in for the necessary parts. This really made the transition smooth and headache free! Glad I found this office!"
We responded:
"Mr. McConnel, Thank you so much for taking the time out to leave us this review it means a lot to our agency! Every step of the process we like to make sure that our customers are fully protected, aware of their policy & satisfied. Reading your review makes me smile, because Morgan has checked everything off the list. We do right by all our customers. Welcome to our Agency!!! :) -Patricia Johnson (State Farm Agent) "